Thursday, April 8, 2010
Alas... my internet connection has returned!!!
Okay, okay, let me not get too ahead of myself. Yes I can surf, I can even upload some pictures. It's better than the other 2 days. BUT, it still gets disconnected for, at maximum, about a minute every 45 minutes or so. I will still report it but I am no longer irate, unless I get another one of those CSRs that MAKE you irate.
I understand that they're doing their best to provide quality service, but as a consumer, I need to get my money's worth too. This is what I tell them every single time I call them. I know they are consumers themselves, with mobile phone plans and probably even internet connections in their homes, so I patiently explain to them that what we pay as consumers is hard-earned money. This demands quality service from a provider.
It now makes me think of other options. If I do want to go that route of doing online jobs, I think I would need a backup broadband provider, even if only the prepaid ones.
Who do you think provide better service? I know it's dependent on the area, but in terms of customer service and response time, I'd like to know your thoughts.
Thank you and have a good one!