Friday, October 22, 2010
It will be 3 years on Nov. 22 when I've been off work. It is during these times of the night that I somehow miss working in the outsourcing industry. Why somehow? Because I do not regret the decision I made.
In my 5 years of working for the BPO industry, I've learned a lot of things. Most importantly is dealing with clients. I used to take the people who answer the phones for granted but being in their shoes made me feel different about the whole being irate attitude. Although being on the receiving end also taught me how to handle my own complaints when I needed to.
Anyway, during the last year of my employment, I was more into the behind-the-scenes activity. Being assigned different projects made me delve into the deeper aspects of the business. I understood why it was and still is a good investment when outsourcing to the Philippines.
Also, I became more aware of activities within the country that promote this industry. There were organizations like the CCAP and the BPAP who were on top of everything new in the industry. There would be summits and conventions like the International Outsourcing Summit. My appreciation for this industry is very different from what I thought of back in 2003. It wasn't just a job, it was a career.
Now, why am I into all this? Being a part of this industry even for just a short span of time made me realize how it has helped me. If I didn't go into this kind of work, I wouldn't have learned a lot of things, like US geography for instance, or how to check for worldwide weather, or even how insurance works and how to maximize it. Also, being in this generation, it taught me that in running a business, you don't have to be a know-it-all. You can always outsource, like payroll and accounting for starters.
Maybe when I or my little Missy decide to start building our own conglomerate, there are more things to learn. This internet thing makes the game a little bit different each day. Even putting up a website isn't as simple anymore. A lot of techniques are needed like a good Search Profile Index service. I'm sure I have lots and lots to learn, as I've gathered from just blogging so I'm looking forward to more years ahead.
Ah.. I may miss the BPO industry but maybe, just maybe... I'm moving into a whole new world this time.
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